Privacy Policy

Last updated: 1 May 2025

This Privacy Policy describes how Cosmoverse ("we", "us", or "our"), operated by Cosmoverse Pty Ltd (ABN 12 345 678 901), collects, uses, and discloses personal information when you visit cosmoverse.info (the "Site"). We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information you voluntarily provide when you:

• Submit our contact form (name, email address, message content, and selected subject);
• Subscribe to our newsletter (email address);
• Apply to write for Cosmoverse (name, email, writing samples).

1.2 Automatically Collected Information

When you visit the Site, we may automatically collect certain technical information, including:

• IP address and approximate geographic location;
• Browser type and version;
• Operating system;
• Pages visited and time spent on each page;
• Referring URLs;
• Device identifiers.

This information is collected via cookies and similar tracking technologies. Please refer to our Cookie Policy for full details.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and contact form submissions;
• Send you our newsletter and editorial updates (only where you have subscribed);
• Improve the content, functionality, and user experience of the Site;
• Analyse traffic patterns and reader behaviour to inform editorial decisions;
• Comply with our legal obligations under Australian law;
• Detect and prevent fraudulent or abusive activity.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following limited circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in operating the Site (e.g., email delivery services, analytics providers), subject to confidentiality obligations;
• Legal requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency);
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 24 months for correspondence management purposes.

5. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Complain about a breach of the Australian Privacy Principles.

To exercise these rights, please contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Newsletter Opt-Out

If you have subscribed to our newsletter, you may unsubscribe at any time by clicking the "Unsubscribe" link in any email we send, or by contacting us directly at [email protected]. We will process your request within 5 business days.

8. Third-Party Links

The Site may contain links to third-party websites, including game publishers, storefronts, and community platforms. This Privacy Policy applies only to cosmoverse.info. We are not responsible for the privacy practices of external sites and encourage you to review their policies independently.

9. Children's Privacy

The Site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: [email protected]
• Post: Cosmoverse Pty Ltd, Level 4, 80 George Street, The Rocks, Sydney NSW 2000, Australia
• Phone: +61 2 8765 4321